Warranty Information For Your CustomersMarch 1, 2017
While we make all of our wholesale furniture from high-quality materials and with exceptional handiwork – occasionally some products are received where the customers aren’t satisfied. Whether they received a product that slipped through or it doesn’t fit the purpose they had for it, we provide a warranty on our products because we want our customers to be satisfied with the products they receive. Here are a few things to remember about our warranty information and how you can assist your clients with their questions.
Our products don’t all have the same warranty length. The Techni Mobili desks have a five-year warranty for defective products, while the Techni Mobili chairs have a one and two-year warranty depending on the type. It’s important to know the difference in the warranties and the length so you can appropriately describe them to a customer. Here are the details about the length of our warranties:
Techni Mobili Desk Warranty:
Limited 5-Year Warranty
Techni Mobili Chari Warranty:
Executive/Manager Chair: 2-Year Warranty
Task Chair: 1-Year Warranty
Techni Mobili TV Stand Warranty:
2 Year Warranty
What Is Covered Under Our Warranty?
For the desks and entertainment centers, this warranty cover’s the Original Purchaser’s sole remedy for product defects. It does not extend to any product, or damage to any product, caused by or attributed to abuse or misuse, products used for commercial or rental purposes. It also will not cover modifications of, or attachments to the product, and products or parts not used, maintained, or extended hereunder is in lieu of any and all other warranties. All of our desks and entertainment centers are made with PVC Laminate surface should not be exposed to direct sunlight, as it may damage the material. Damage of this nature is not covered under this warranty.
For our chairs, RTA Products, LLC has warranted the Techni Mobili office chairs to the original purchaser who acquired a new product from RTA Products or its authorized resellers of the product against defects in material or workmanship. It’s strictly limited to the repair or replacement of defective chair components or materials that fail under normal use because of a defect in materials or workmanship. Any modification of the original product voids the warranty. You can learn more details about our warranty on our website: www.RTAProducts.com/product-warranty.htm
How To File a Warranty Claim
If for any reason, you need to file a warranty claim, a few simple steps are all it takes to get the process started.
1. Call us Monday – Friday, from 9am-5pm (Eastern Time) at (866) 782-8262 to explain the defect and give your name, address and phone number. Please have ready the model number of our product, date, and place of purchase. You can also write to us by e-mail to firstname.lastname@example.org and include the same information.
2. If we determine that replacement will remedy the situation, and in order to determine the extent or the cause of the defect, the purchaser will need to send the part in question at purchaser’s expense. Once we receive the part, we will examine it and determine whether the claim is valid (or not), and then proceed to send the replacement. We will ship the replacement at our expense.
Quality Products from RTA Products
Our focus is to create, produce and distribute quality products. Through a combination of quality, price, and service, we exceed the expectations of our customers and consumers. We back up what we offer with warranties, which depending on the type of product, may vary from one (1) to five (5) years. Many of our products have been tested by independent labs and passed all required consumer safety guidelines. You can rely on the brand Techni Mobili to be a trusted partner who is committed to success in sales, marketing, production, distribution, and customer service! Visit our website to learn more about our products, and how you can become a furniture reseller with RTA Products.
You can rely on RTA Products LLC to be a trusted partner who is committed to success in sales, marketing, production, distribution and customer service.
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